FAQ

FREQUENTLY ASKED QUESTIONS

+ How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

+ What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

+ How long will it take to ship my order?

We will process your order within 2-5 business days. Once your order ships, it may take around 7 - 18 days for your order to arrive, depending on your residential address. (Potential delays due to COVID-19, however almost 90% of customers receive their items within 3-4 weeks at the latest).

+ What about shipping costs and returns?

We offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after your order. Return costs are not covered.

+ I checked my tracking code, no information is showing?

We know you are excited to get your order, but don't worry! This just means you're checking it too quickly. We print our shipping labels, notify you and then ship it out. You are our priority.

+ Where can I buy the  Products?

Our Products are exclusively available through this online store. That's why we can guarantee the best price - and cut out unnecessary margins from money hungry middlemen that raise the retail price.

+ How will my order be shipped to me?

All of our items are shipped with tracking number, and arrive in a small bubble envelope or box.

+ What is your return policy?

We offer a 30 day money back guarantee on eligible items. If you are not 100% satisfied with your purchase simply contact us within 30 days of ordering your item and we will gladly walk you through returning your order to us for a refund. 

+ There is a problem with my order. What do I do?

Please contact us or and we will work to correct the problem as soon as possible. Response times varies between 24 -48 hours.

 

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